- Request Policy
- Service Requests
- Classroom Collaboration
- Classroom Software
- Classroom Training
- Equipment Loan
CETS' Policy For Summer Services
CETS provides educational technology for teaching and learning to main campus classes scheduled by the Office of the University Registrar. Access to classroom technology must be requested in advance during the summer sessions (April 30th – August 28th). CETS services are threefold: 1) supply a variety of educational technology in support of classes, 2) train faculty and students in the use of the technology and 3) maintain and troubleshoot the technology.
Who does CETS service?
CETS supports classes that have an assigned course number by the Office of the University Registrar. CETS will make every effort to assist University programs and events that are not classes but are held in regular classrooms during CETS operating hours. CETS will provide, if available, equipment for pick-up for programs and events held in locations other than classrooms (department conference rooms, labs, lounges, etc.). All non-class programs and events hosting guests outside the University will be directed to our division of Workshops, Institutes and Conference Services (WICS) who provide technology services for a fee. If WICS is unable to provide services, non-classroom programs will be directed to Aramark Conference Services at (202) 687-3230.
Where does CETS service?
CETS services all main campus rooms scheduled by the Office of the University Registrar. Equipment, if available, may be offered for pick-up for use in all other locations.
When does CETS service?
CETS follows the University calendar.CETS is closed on University holidays and operates on limited hours during official University breaks.
Procedures for obtaining service:
To obtain CETS services, a request should be made two business days in advance. We recommend the instructor make the request and not an office administrator so that we get an accurate booking of their technology needs. Requests can be made through the Aviator Database (linked under the "Service Request" tab above), by telephone (202-687-7491) or in person in ICC 121.
CETS Summer Hours:
|May 13 - 19, 2013||May 13 - Aug. 9, 2013|
|Monday - Thursday||08:30 am - 06:00 pm||08:30 am - 10:00 pm|
|Friday||08:30 am - 06:00 pm||08:30 am - 07:00 pm|
|Saturday||Closed||8:30 am - 05:30 pm|
As technology has gained an ever more prominent role in changing the classroom experience, Georgetown University has embraced the opportunity. By using a collaborative model of available resources, the University continues to achieve excellence in classroom teaching, learning, and facilities. Here are the University services, offices, and centers working together to maintain and improve the classroom environment for faculty and students.
Classroom Educational Technology Services (CETS)
Classroom Educational Technology Services supports and encourages faculty and students in the application of technology to classroom teaching and learning. To better support your use of classroom technology, it is recommended that, as a first step, you contact CETS at 202-687-7491 or email@example.com to tell CETS of any special classroom technology needs you have in your assigned classroom. Let CETS know of any issues or problems encountered in the classroom, or of any suggestions. CETS will then act upon this information, and if necessary, communicate the information to the appropriate office, for example the Office of the University Registrar or UIS. Throughout this process, CETS will follow up with you about the status of your issue. CETS also offers training on the use of technology in your classroom. Listed below are the offices with which CETS collaborates to provide you the support needed for a successful teaching and learning experience.
The Office of the University Registrar
The Office of the University Registrar schedules and maintains classrooms on the main campus. This Office assesses the needs and preferences of faculty, and assigns classrooms to scheduled classes each semester. By reporting directly to the Office of the University Registrar, CETS can work closely with the office to match technological needs and preferences of classroom users with classroom space. After the Office of the University Registrar assigns classrooms, CETS monitors and tests classroom technology daily, addresses technology issues, responds to feedback from classroom users, and reports classroom conditions to the University Registrar.
For "ad-hoc" sessions to be held in a classroom (meetings, review sessions, film screenings, student group meetings, etc.), you must first contact the Office of the University Registrar to reserve a classroom. This Office matches available rooms to your needs and preferences, and assigns the best available classroom. After a classroom has been reserved for your session, if you want to use classroom technology, you must next contact CETS to ensure that technology is unlocked and available.
The Office of the University Registrar ensures University classrooms meet requirements for instructional excellence by monitoring their condition and planning classroom improvements. CETS contributes information and suggests design features for planned classroom improvements based on CETS' extensive contact with classroom users.
The Gelardin New Media Center (GNMC), Lauinger Library
The Gelardin New Media Center, Lauinger Library, serves faculty and students in the classroom by providing media from its extensive collection, acquiring new media for classroom use, and offering facilities to produce original media. Originally produced media in the GNMC can be accessed through technology in the classroom, either by using a digital hard copy or streaming through Blackboard. The GNMC and CETS collaborate to ensure that the appropriate technology is available in the classroom for presentations.
The Center for New Designs in Learning and Scholarship (CNDLS)
CNDLS supports faculty and graduate students by offering the tools, resources, and opportunities to create new learning environments, many of which integrate the latest educational technology. Among its many services and programs, CNDLS offers faculty training in the use of Blackboard. CNDLS works in collaboration with CETS, the Gelardin New Media Center, and UIS to advance pedagogical methods in the classroom.
Academic Information and Technology Services (AITS) and University Information Services (UIS)
In the classroom, AITS' New Technologies and Classroom Systems group collaborates with CETS to develop and implement a standard suite of software and management tools for classroom computers and provides CETS with new classroom computers during upgrade cycles. UIS maintains wired and wireless network connectivity to the classroom.
The classroom computers that CETS supports have a standard configuration and suite of software. If you do not see an application below that you would like to have on a classroom computer, you can request that it be installed. You will not be able to install applications yourself due to security restrictions. This is to prevent harmful usage that could result in the computer not being operable during your classes.
Please make your software installation request five business days in advance. If your event is being held in Car Barn 301, New South M-34, Reiss 282, or St. Mary's G-40, and software installation is needed on all PCs in the interactive computer classrooms, please make your request 10 business days in advance. These rooms have approximately 24 to 30 computers and are heavily used. Due to the number of computers and room availability, we ask for the extended notice to install software. If you have any questions, would like to have software installed, or need technical support contact Rajeev Gupta , Classroom Computer Coordinator/Network Administrator, (202) 687-6149.
Software Installed for Spring 2012
|Software Title||Version||Software Title||Version|
|7-Zip File Manager||9.20||Microsoft SilverLight|
|Gauss Light||6.0||Oracle Calendar||9.04|
|Google Earth||126.96.36.1997||Quicktime Player||7.6.4|
|Hawkes Learning System||2009||R||2.11.1|
|MATLAB||R2009A||SSH Secure File Transfer Client||3.2.9|
|MDL ISIS Draw||2.5||SSH Secure Shell|
|Microcase Curriculum Plan||VLC Media Player||1.0.3|
|Microsoft NodeXL Excel Template||VMWare View||4.6|
|Microsoft Office Access||2010||Wolfram Mathematica||7|
|Microsoft Office Excel||2010||Write N Cite|
|Microsoft Office PowerPoint||2010||WSTATA||9.2|
|Microsoft Office Word||2010||WSTATA||12|
|Camtasia Relay (non-standard)|
To support the use of educational technology in the classroom, CETS offers training to faculty, staff and students on various types of educational technology, especially that which is built into classroom cabinets and lecterns.
Individual or group training on classroom technology is offered year round a nd can be scheduled with the Technology Zone Manager (TZM) of the zone in which a class takes place. CETS encourages anyone wishing to schedule a training session to do so at least five business days in advance of the class to ensure an effective, unhurried session. The times between classes and at the beginning of the semester are especially busy for Technology Zone Managers.
Training Services Offered:
- Individual or small group training on educational technolgy for faculty, students and staff is available by appointment.
-Training topics for individuals or groups can include, but are not limited to, the following: connecting your own laptop to a CETS classroom cabinet; using the wireless remote control in the classrooms with built-in equipment; and controlling classroom lighting (where available).
- A CETS staff member will show you power switches, volume controls, and other controls when equipment is set up in the classroom if you ask for this service when the request for equipment is made, and if both you and the CETS staff member are available to meet in a five-minute period before the class begins. Staff members are not always available to provide on-the-spot training because of responsibilities for serving classes at class changes.
Equipment Loan Services
Equipment is available to faculty, staff, and students for pick-up from the CETS office, ICC 121. This equipment can be used for main campus events that are not classes and are held in main campus locations not serviced by CETS. Borrowers are responsible for the safe, timely return of all equipment. The following can be borrowed from CETS:
- 16mm Film Projectors
- 35mm Slide Projectors
- Boom Boxes (Compact Disc/audio cassette Player)
- Video Projectors
- Overhead Projectors (for transparancies)
- Lecternettes (small PA system)
- Tripod screens: 4', 5', 6'
- Video cassette players
CETS highly recommends reserving pick-up equipment. During the fall and spring semesters, our equpiment is heavily used and may not be available same day. Please visit our request form and under "Classroom" select "pick-up/return" from the "Building" drop down menu. In order to use this form, you must submit your request two days in advance. For last minute requests, please contact our office at (202) 687-7491.