Memorandum of Understanding (MOU)

To create an efficient model beyond the classroom, CETS will require additional information from our partners, outlined in a Memorandum of Understanding (MOU).  In essence, this information will keep CETS “in the loop” from the planning to the execution of the technology installation, and allow us to effectively assist in maintaining your educational technology.

It is our hope that through the adoption of our Core-Technology and CTD model and a MOU, CETS can partner with other departments and be more helpful in teaching spaces not directly under CETS’ control, and main campus colleagues can have a more reliable experience with the technology in those spaces.

Memorandum of Understanding

This Memorandum of Understanding (MOU) is entered into on MM/DD/YYYY, by and between Classroom Educational Technology Services (CETS) and Georgetown University’s *** Department (the *** Dept.). This MOU will be reviewed annually and will be rescinded at the request of either party.

The purpose of the MOU is to provide a framework of Educational Technology assistance for the *** (building) *** (room number) AV Project (the Project).

CETS and the *** Dept. agree to work together in the true spirit of partnership to ensure that there is a united, visible, and responsive leadership of the Project, and to demonstrate financial, administrative, and managerial commitment to the Project by means of their combined, individual services.

The activities and services of the *** Dept. include, but are not limited to:

Consulting CETS’ engineering department prior to the purchase and installation of technology.
Providing a comprehensive list of design requirements for the Project to CETS’ engineering department.
Use of CETS’ Core Technology and Customized Technology Design for the Project’s Educational Technology.
Use of CETS-approved vendors to purchase equipment and to contract installation and services.
Supply copies of dated receipts for purchases and contracted installation and services.
Supply of a PC that meets our requirements for system compatibility.
Two contacts from the department, identified below, who will be trained to provide tier 1 support and expected to monitor the functionality of the Project after installation. In the event either contact leaves the department, replacement contact info must be supplied within 10 business days.
Maintenance of a small inventory of consumables to ensue consistency in the functionality of the Project.

The activities and services of CETS include, but are not limited to:

  • Analysis of requirements and system design.
  • Periodic inspection of contractor installation progress.
  • Assistance in communication with vendors and contractors.
  •  Installation of the University’s standard classroom disc image on PC for Projects expected to serve scheduled classes.
  • Phone support for the *** Dept. tier 1 contacts.
  • Tier 2 Classroom Manager (CM) support within 1 Business day of email notice to, assuming unfettered access to the Project.
  • After notification by the CM, Tier 3 Engineering Department support for failed equipment warranty replacement by vendor, or Core Technology consultation for out of warranty equipment.

*** Dept’s Tier 1 Contacts:

_____________________ _____________________ _____________________

Name                                               Phone                                             Email

_____________________ _____________________ _____________________

Name                                               Phone                                             Email

The terms of this MOU will become effective: MM/DD/YYYY

_____________________ _____________________ _____________________

For CETS                                          Phone                                             Net ID

_____________________ _____________________ _____________________

For *** Dept.                                    Phone                                             Net ID